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All Silly Bear products are made-to-order... each piece is created especially for you upon purchase.  As with most custom items, returns and exchanges are not accepted.  Once you have completed checkout, we begin processing your order and creating your item- so we do not allow cancellations.  Under certain circumstances and upon our approval we may allow a cancellation of your order (if it has not been shipped) but will deduct a 20% restocking fee from your refund.  We are sure our boutique quality items will meet (or exceed) your expectations, but to avoid color descrepancies we recommend ordering fabric swatches to ensure a perfect match.  Thank you!
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